FAQ

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
   1). Go to Sign In My Account at the right top of our website.
   2). Click "order status"
   3). Enter your Order Number and Email Address to see your order details.
   If you still can’t get your order information, please contact our customer service email: service@dollslover.com.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

Check your spam folder. Our email confirmations can sometimes end up in there.
If you signed in through Facebook or Gmail, check the email linked with that.
Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
Check your bank account to make sure that there is a transaction from Dollslover.
If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

No, you don't need to register with DOLLSLOVER to place orders.

You can fill in the necessary information when checking out as a guest. But you will not be able to check the order status or order history without registering.

DOLLSLOVER does its best to ensure you a wonderful shopping experience with us. We currently offer easier, more efficient and secure Visa, MasterCard, Discover, Diners Club, JCB, American Express and PayPal for all orders. Regardless of which method you prefer, you must select your items and add them to your cart, that's for sure. It is also very helpful if you register with us first, as you will not have to enter your details again and again. You can also manage your account, check your order details, and find out the status of your order very quickly.

Worldwide Delivery

We ship to the USA, Canada, the United Kingdom, Australia and all European Union countries.

Shipping Rates

DL members enjoy free express delivery on most orders and regions, except for the special countries listed below—just sign in when placing your order. Join now

In addition to the addresses described below that require additional shipping fees, all other member orders over $399 qualify for free shipping. Non-members will incur a shipping fee of $29.90 per order, except for the special countries listed. Here are the special countries and specific details:

①Europe & UK Coverage:

We ship across Europe, including Belgium, Luxembourg, the Netherlands, Austria, Denmark, France, Italy, the Czech Republic, Poland, Hungary, Estonia, Latvia, Lithuania, Portugal, Spain, Slovakia, Finland, Ireland, Bulgaria, Romania, Greece, Croatia, Germany, Sweden, Slovenia, and the UK.

Special Notes for Europe & UK:

For Norway, Switzerland, Iceland, and Malta, there is a weight limit of 30 kg, and an additional shipping fee of $80 applies.

Special Notes for Shipping to Turkey:

Shipments can be sent from our European warehouse to Turkey with a delivery time of 15-30 days, also limited to 30 kg. An additional shipping fee of $80 applies, and buyers are responsible for customs clearance.

②Shipping to the USA:

We can ship to all regions in the USA.

However, please note that shipments to Hawaii, Alaska, and Puerto Rico will incur an additional shipping fee, estimated at $250.

We respect your privacy and keep your personal information confidential.

When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.