Safe and Reliable Products
UONE Certifications
Return & Refund
Return & Refund Policy – U.S. Customers
At DollsLover, we are committed to providing high-quality sex dolls and a safe, satisfying shopping experience for all U.S. customers.
Because our products are high-value, personal, and adult-use, we have a clear policy to protect both customers and our company.
Eligibility for Returns
Due to hygiene and customization:
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Defective or damaged items upon arrival are eligible for return or replacement.
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Used products cannot be returned.
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Customized products (skin tone, eye color, hair, body type, etc.) cannot be returned.
Reporting a Problem
If your order arrives defective or damaged:
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Contact our support team within 24–48 hours of receiving your order.
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Provide:
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Photos of the issue
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Description of the problem
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Order number
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Our team will respond promptly and guide you through the next steps.
Refund & Replacement Process
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Replacement: Defective or missing items will be replaced at no additional cost.
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Refund: If a replacement is not possible, a refund may be issued to your original payment method after verification.
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Processing time: Refunds are typically processed within 3–5 business days after we receive the returned package.
Note: Refunds do not apply to used or non-defective items.
Return Shipping
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Customers are responsible for return shipping fees.
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Items must be returned to the address provided by our support team (do not return to the original shipping address).
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All returns are handled discreetly, in plain packaging to maintain privacy.
Discreet Handling & Privacy
We understand privacy is essential:
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All returns and replacements are processed discreetly.
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Packages contain no product information or identifying labels.
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Your privacy is fully protected throughout the process.
Questions About Returns
If you are unsure whether your order qualifies for return or replacement, please contact our support team before ordering:
Email: service@dollslover.com
For related information, you may also check: