Return & Refund Policy – U.S. Customers

At DollsLover, we are committed to providing high-quality sex dolls and a safe, satisfying shopping experience for all U.S. customers.

Because our products are high-value, personal, and adult-use, we have a clear policy to protect both customers and our company.

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Eligibility for Returns

Due to hygiene and customization:

• Defective or damaged items upon arrival are eligible for return or replacement.

• Used products cannot be returned.

• Customized products (skin tone, eye color, hair, body type, etc.) cannot be returned.

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Reporting a Problem

If your order arrives defective or damaged:

1. Contact our support team within 24–48 hours of receiving your order.

2. Provide:

   • Photos of the issue

   • Description of the problem

   • Order number

Our team will respond promptly and guide you through the next steps.

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Refund & Replacement Process

• Replacement: Defective or missing items will be replaced at no additional cost.

• Refund: If a replacement is not possible, a refund may be issued to your original payment method after verification.

• Processing time: Refunds are typically processed within 3–5 business days after we receive the returned package.

Note: Refunds do not apply to used or non-defective items.

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Return Shipping

• Customers are responsible for return shipping fees.

• Items must be returned to the address provided by our support team (do not return to the original shipping address).

• All returns are handled discreetly, in plain packaging to maintain privacy.

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Discreet Handling & Privacy

We understand privacy is essential:

• All returns and replacements are processed discreetly.

• Packages contain no product information or identifying labels.

• Your privacy is fully protected throughout the process.

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Questions About Returns

If you are unsure whether your order qualifies for return or replacement, please contact our support team before ordering:
Email: service@dollslover.com

For related information, you may also check:

• Shipping & Delivery

• Legal Compliance in U.S.

• Is Dollslover Legit?